FAQ

How long does shipping take?

Most orders arrive within 10-20 business days. Some specialty pieces may take a bit longer — we'll always note that on the product page if it applies. You'll get a tracking number by email as soon as your order ships, so you can follow it the whole way.

Why are your prices lower than big box stores?

We work directly with manufacturing partners rather than going through multiple layers of distributors and retail markup. That means you get the same quality craftsmanship — hand-finished ceramics, solid wood, real glass — without paying for the middlemen.

What's your return policy?

If something isn't right, reach out within 30 days of delivery and we'll make it right — whether that's a replacement, refund, or exchange. See our full Refund Policy for details.

Do you ship internationally?

Yes — check the shipping options at checkout to see what's available for your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. If you don't see it, check your spam folder or reach out to us directly.

What if my item arrives damaged or wrong?

Email us a photo at HavoraBrand@gmail.com within 7 days of delivery and we'll sort it out quickly — no hassle.

How do I contact you?

Email us anytime at HavoraBrand@gmail.com and we'll get back to you as soon as we can.