Refund policy

Refund Policy

Last updated: 07/18/2026

We want you to love what you ordered. If something isn't right, here's how we handle it.

Returns

You have 14 days from the date your order is delivered to request a return. To be eligible:

  • The item must be unused and in the same condition you received it
  • It must be in its original packaging
  • You'll need your order number or proof of purchase

Because many of our items are made to order or shipped directly from our manufacturing partners, some products may not be eligible for return.

How to Start a Return

Email us at Havorabrand@gmail.com with your order number and the reason for the return. We'll get back to you with next steps within 1-2 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo of the item. We'll cover the cost of a replacement or refund — this one's on us, not you.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card provider may take a few extra days to post it.

Non-Returnable Items

  • Items marked as final sale
  • Gift cards
  • Items returned after the 14-day window

Exchanges

The fastest way to get a different item is to return the original (once approved) and place a new order.

Shipping Costs for Returns

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Questions

Reach out anytime at Havorabrand@gmail.com — we're happy to help.